Spin Casino Privacy Policy

At Spin Casino, we are committed to protecting your personal information and ensuring that your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your personal data when you access the Spin Casino online platform at Spin Casino.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully, as it contains important information about your rights and our obligations as a data controller.

Who We Are

We operate under the name Spin Casino and are owned by Baytree Interactive Ltd (registration number 69691), incorporated in Guernsey at Ground Floor, Kingsway House, Havilland Street, St Peter Port. Our holding company is Super Group (SGHC) Limited. Our platform is powered by Cityviews Group, and payment processing is handled by Digiprocessing Limited, registered in Gibraltar (reg. 110368). We are licensed by the Kahnawake Gaming Commission under licence number 00892, with all transactions and servers operating within the Mohawk Territory of Kahnawake, Canada. Governing law for our operations is that of the Mohawk Territory of Kahnawake.

Information We Collect

When you register and use our Spin Casino services, we may collect the following categories of personal information:

• Full name, date of birth, and contact details including your email address and phone number
• Residential address and proof of identity documents submitted for KYC verification
• Financial information including deposit and withdrawal details
• Login credentials associated with your Spin Casino account
• Device information, IP address, browser type, and operating system data
• Gaming activity, transaction history, and account preferences
• Communications you send to our customer support team
• Cookies and similar tracking technologies (see our Cookie section below)

We are required to carry out Know Your Customer (KYC) verification when your cumulative transactions reach €2,000 or more. Failure to provide the requested documentation may result in suspension of your account and withholding of funds until verification is complete.

How We Use Your Personal Data

Here at Spin Casino, we use the personal data we collect for a range of legitimate purposes, including:

• Creating and managing your player account
• Processing deposits, withdrawals, and payment transactions securely
• Verifying your identity and age to comply with our licensing obligations (18+ only)
• Detecting and preventing fraud, money laundering, and other illegal activity
• Providing customer support via live chat and email
• Sending you promotional communications, bonus offers, and loyalty programme updates (where you have consented)
• Improving the functionality and performance of our platform, including the Spin Casino app and mobile browser experience
• Complying with our obligations under the Kahnawake Gaming Commission licence
• Resolving disputes and applying our Terms and Conditions

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity – processing is required to provide you with our services and manage your account
• Legal obligation – we are required to process certain data to comply with anti-money laundering, responsible gambling, and licensing regulations
• Legitimate interests – we may process data to prevent fraud, improve our platform, and protect the security of our systems
• Consent – where you have explicitly opted in to receive marketing communications from us

Cookies and Tracking Technologies

Our Spin Casino platform uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and personalise content. Cookies help us remember your preferences, maintain your session when you use Spin Casino login, and deliver relevant promotional information. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

Sharing Your Personal Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our parent and affiliated companies within the Super Group (SGHC) Limited structure
• Payment service providers such as Visa, Mastercard, Skrill, NETELLER, MuchBetter, ecoPayz, paysafecard, and eZeeWallet to facilitate transactions
• Our payment processor, Digiprocessing Limited, for transaction management
• Identity verification and KYC service providers
• The Kahnawake Gaming Commission and other regulatory or law enforcement bodies where required by law
• eCOGRA, our Alternative Dispute Resolution (ADR) provider, when handling formal complaints
• IT and platform service providers who support the operation of our Spin Casino online infrastructure

All third parties with whom we share your data are contractually bound to handle it securely and only for the specified purpose.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory and legal obligations. Please note that accounts inactive for more than six months may be subject to an inactivity fee of €10 per month, applied for up to 18 months. If you close your account, we will retain certain records as required under applicable anti-money laundering and gaming laws.

Security of Your Data

We take the security of your personal information seriously. Our Spin Casino platform is protected by SSL encryption, and we employ industry-standard security measures to safeguard your data from unauthorised access, disclosure, or alteration. We also conduct regular security audits in cooperation with eCOGRA to ensure our systems meet the highest standards of data protection.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your personal data, subject to legal retention requirements
• The right to object to or restrict certain types of processing
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant supervisory authority

To exercise any of these rights, please contact our support team through live chat or by emailing us at complaints@playersupportcenter.com. We aim to respond to all verified requests within a reasonable timeframe.

Responsible Gambling and Data Use

As part of our commitment to responsible gaming, we may use your personal data to identify patterns of problem gambling behaviour and intervene appropriately. At Spin Casino, we take player welfare seriously, and information gathered through your gameplay may be used to enforce self-exclusion requests, deposit limits, and other responsible gambling tools available on our platform.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on the Spin Casino platform. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch. Our customer support team is available 24/7 via live chat on our website. For formal complaints, you may contact us at complaints@playersupportcenter.com. You may also raise unresolved issues with our ADR provider, eCOGRA, or with the Kahnawake Gaming Commission directly.